TOPDON USA guarantees that all of our diagnostic packages will perform “as designed, as advertised” and in support of that guarantee, we offer a 30-Day FULL Money Back Guarantee for all of our professional series diagnostic packages and a 3-Day Money Back Guarantee on all other products. The only requirement is that if a problem is encountered, we are given the opportunity to rectify the situation. If we are unable to rectify the situation, we will issue an RMA in the full amount paid. Return shipping is at the customer's expense. Credit will be issued in the same form it was received. All returns must be in the original packaging and in “like new” sellable condition. Any items not in “like new” sellable condition and or not in the original packaging may be refused or incur a restocking fee.
A 10% restocking fee may be issued if misuse is detected (i.e., missing components, literature, fixing vehicle and then returning, etc.). The restocking fee will be taxed in select states.
How to return an item:
Gather the purchases you want to return, along with the original contents and packaging.
Use our prepaid return label
Pay nothing up front. Contact us at 833-629-4832 and we will generate a prepaid return label. Include the packing slip (if you received one) or return form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be deducted from your refund.
Refund method and timing:
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. State taxes and fees will not be refunded.
Return shipping fees
If you return an item using a prepaid method, and the reason for return is not a result of a TOPDON USA error, the cost of return shipping will be deducted from your refund.
Estimated return shipping fees will be quoted when the phone call for the return label is placed.
If the return is the result of a TOPDON USA error, we'll refund return shipping costs as well.
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please contact us during your return and exchange time period and we'll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.
Activated subscription codes for digital products are not eligible for return or refund. Once a subscription code is redeemed and activated, it becomes associated with your account, granting access to the associated digital content or services. As such, we are unable to accept returns for activated subscription codes unless they are found to be defective or not functioning as intended.
Final sale and nonreturnable items
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink and 3D printer filament, and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
Purchases from a TOPDON USA third party provider.
The return policy for purchases made from a third-party website (e.g., Amazon, Google) is listed on those websites.
Please remember to remove your personal data and other information from the products you are returning.
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to TOPDON USA need to occur within the U.S.